1) Are all the products online available in your outlet? ▲
Most of the products are available at our main outlet in KONCENT Malaysia, PJ. The other outlets only have selected items inshore. You may contact the respective outlets for stock query before dropping by.
2) Do you provide free delivery? ▲
Currently we only provide free delivery within Klang Valley for purchases above RM150.00. For delivery outside Klang Valley, standard postage fee will apply.
3) I'm a COP member from your phyiscal shop. Does my discount apply for online orders as well? ▲
Yes! Of course! All you need to do is let us know your membership number or your registered name and we'll run it through our system to check on your current point status. These points will also be added into your existing member points!
4) What kind of payment methods do you accept? ▲
We strongly encourage all payments to be made via PayPal for security purposes. Upon confirmation of your order status and determining the delivery charges, we will send you a payment request via PayPal. You may opt to pay through the credits in your PayPal or via credit card.
5) How long does it take for delivery? ▲
For shipping addresses within Peninsular and East Malaysia, after payment confirmation, the orders should be delivered to you within 3-5 working days. For addresses outside Peninsular and East Malaysia, after payment confirmation, the orders will be delivered within an estimate of 5-7 working days.
Please note that under circumstances that are out of our control such as natural disasters, traffic accidents etc., delays may occur. Otherwise, we will do our best to have the goods delivered to you within the specified period. (Refer to Force Majeure under Terms and Conditions)
6) What countries do you delivery to outside of Malaysia? ▲
We ship worldwide! As long as our local postoffice covers your zone, we'll ship it! However, do note that we cannot be held responsible for problems or damages that may occur during shipment or if the items are held by customs in your country.
7) How is the weight calculated for shipping? ▲
Based on international shipping standards, all weights will be derived either from the product's nett weight or Volume Metric Weight of the packaging, whichever is higher.
8) Can I order in bulk? ▲
Yes, you can. We can offer a special discount for items ordered in bulk. If you're looking for a corporate or wedding gift, please get in touch with us and we'll propose items suitable to your budget!
9) Can I return or exchange what I've purchased? ▲
We advise all customers to understand and choose the products carefully before confirming the order. Generally, we do not practise returns and exchanges, however, in cases where your request meets our Return/Replacements/Exchanges policies in our Terms and Conditions page, we will try our best to accommodate.
10) Do you gift wrap?▲
Yes, we do! For all purchases, we usually gift wrap the outer box with our selection of wrapping papers and ribbons. If you have a special request to gift wrap one of the items for that special someone, kindly notify us together with your order.
Did the above help? If you can't find the answers or questions you are looking for, please feel free to drop us an email at firstname.lastname@example.org and we'll reply you as soon as possible. Thank you so much.